Essentials of Supervision

Professional Education Classes - Management Skills

This is a critical course for anyone who is currently a supervisor or plans to become a supervisor. Learn four key components to success and lead teams to higher levels of performance. We'll discuss the key behaviors of highly effective leaders, the essential ingredients of motivation, the four crucial steps to effective delegation and other critical supervisory skills.

Instructor: Nancy Colter, MBA, HR consultant and trainer
2 session(s): Thu & Fri: Dec 3-4 / 9:00 am-4:00 pm
Registration fee: $695   CEUs: 1.3      

Who should attend

This class is designed for prospective managers and managers with up to 5 years of management experience.

After this class, you will be able to

• Define the basic supervisory competencies required for managers
• Use the five key supervisory competencies
• Self-assess supervisory competencies in the areas of coaching, organizing the work, delegation and managing relations
• Identify varying expectations of bosses, peers, and colleagues
• Distinguish between management and leadership
• Improve employee performance through delivery of goal-oriented performance appraisals, implementation of a delegation system, and well developed coaching competencies
• Strengthen motivation through the use of values and beliefs
• Differentiate common causes of conflict and suggested approaches for handling them

What will be covered

Simulation


• Flight from Savo

  Competencies for Managers
  

• Self assessment
  
• Developing a learning action plan to acquire new skills

  Managing Performance: Performance Management
  

• Overview of Performance Management Cycle
  
• Goal setting basics
  
• Characteristics of Effective Goals
  
• Goal setting – Your Role as Manager
  
• Performance Appraisal
  
• Progressive Discipline – Addressing Performance Problems
  
• Performance Discussion Guidelines
  
• Structuring a Performance Discussion

  Guiding and Organizing the Work: Coaching
  

• What is Coaching?
  
• Coaching competencies
  
• Feedback – A Coaching Challenge
  
• Learning how to motivate your team and others

  Developing Your Staff: Delegation
  

• Benefits of delegation
  
• Why Supervisors don't delegate
  
• Communication tips for Delegation

  Managing Relations
  

• Getting Support from Other Groups
  
• Handling Requests from Others
  
• Relationship with other Supervisors and employees

  Handling Conflict
  

• Identify the Common Causes of Conflict
  
• Discover several approaches to handling conflict

  Wrap Up
  

• Action planning to take it back to the workplace

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